Returns, Refunds, and Exchanges

Thank you for shopping with Scalar Wheels and supporting small business. We strive to provide the highest quality products and services, but we understand that sometimes returns are necessary. Please read our return policy carefully to ensure a smooth and hassle-free return process.

We accept returns of all unused, unridden, and undamaged products within 30 days of purchase. To initiate a return, please contact our customer service team at sales@scalarwheels.com with your order number and reason for return. We will provide you with instructions on how to proceed.

Upon receipt and inspection of the returned product, we will issue a refund to the original form of payment, excluding any shipping or handling charges. Please note that it may take 3-5 business days for the refund to appear on your account statement.

If you need to exchange a product for a different size, color, or model, please contact sales@scalarwheels.com to initiate an exchange. We will provide you with instructions on how to proceed. 

All returned products must be unused, undamaged, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

Customers are responsible for all shipping costs associated with returns or exchanges, unless the product is defective or was shipped in error. We recommend that you use a trackable shipping method and purchase shipping insurance to protect against loss or damage during transit.

  

If you have any questions or concerns, please do not hesitate to contact our customer service team at sales@scalarwheels.com for assistance.